Privacy Policy

Pentagram Advisory Privacy Policy

1. Introduction

Pentagram Advisory Pty Ltd (ABN 88 677 306 857) (Pentagram) is committed to safeguarding your personal information and ensuring its privacy, accuracy, and security.

We handle your personal information responsibly in accordance with the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles (APPs). By using our services, visiting our website, or providing us with your personal information, you consent to your information being collected, stored, used, and disclosed as outlined in this Privacy Policy.

2. Personal Information

2.1 Types of Personal Information Collected

This policy applies to all personal information we collect. References in this policy to ‘personal information’ or ‘sensitive information’ have the same meanings as defined in the Privacy Act.

The personal information we may collect includes, but is not limited to:

Names, addresses, email addresses, phone numbers, and other contact details.
Payment information, occupation, and other details to assist in our business operations, including recruitment and marketing of our services.
Information about employees, as required for human resource management and business operations.
Information about current and previous suppliers, clients, and business partners.

We will only collect sensitive information if you have consented to us doing so, for example, as part of information collected about employees for HR purposes; or where required or permitted by law.

3. Purposes of Collection

The primary purposes for which we collect, hold, and use personal information are to:

Provide our products and services, including course enrolment, support, and feedback.
Respond to individual requests and inquiries.
Maintain contact with clients and communicate effectively.
Send marketing communications and promotional materials.
Manage internal business operations, such as invoicing, account management, and recruitment.
Fulfil employment obligations to our staff, including providing internal services.
Support other business-related activities, such as using photographs or videos taken at events for training and promotional purposes.
Comply with legal, regulatory, or professional requirements.

If you choose not to provide us with personal information, we may be unable to perform these functions effectively.

4. Method of Collection

We collect personal information by lawful and fair means. Typically, we collect personal information from:

Face-to-face meetings, interviews, and phone calls.
Business cards, forms, and other written communications.
Electronic communications, including email and social media.
Third-party sources and referrals.
Our website, including through contact forms, cookies, and other interactions.

If we collect personal information indirectly, we will notify you as soon as practicable.

5. Use and Disclosure

Your personal information may be disclosed in various circumstances, including:

To third parties where you have consented to the disclosure.
Where required or authorised by law.

Pentagram Advisory might engage third-party service providers to help us optimise our services and business operations, including recruitment, IT, and other business needs. These third parties are contractually obligated to protect the privacy of personal information they access and are only permitted to use the information for the purposes for which it was provided.

If we disclose your personal information to overseas recipients, we will ensure that the recipient is subject to similar privacy protections as those under Australian law.

Currently, we may disclose personal information to service providers located in Australia, the United States, the United Kingdom as the locations of Pentagram’s various service providers.

6. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include:

Physical security over paper-based and electronic data storage.
Advanced computer and network security measures, including firewalls, encryption, and secure servers.
Restricting access to personal information to authorised personnel on a need-to-know basis.
Retaining personal information only as long as necessary, unless a longer retention period is required by law.
Implementing confidentiality agreements with employees and third parties.

7. Access to Personal Information

You have the right to request access to the personal information we hold about you. To do so, please contact us at the email address provided below. We may require verification of your identity before providing access. Access will generally be provided within five business days, and we may charge a reasonable fee to cover the costs of providing access.

8. Corrections and Concerns

If you believe the information we hold about you is incorrect or outdated, or if you have any concerns about how we handle your personal information, please contact us. We will take steps to address and resolve your concerns promptly.

We may also periodically update the personal information we hold to ensure its accuracy. If you are not satisfied with our handling of your concerns, you may file a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience and gather information about website usage. You can control your cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We reserve the right to revise this Privacy Policy from time to time. Please review this policy periodically for updates. Any revised policy will be posted on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [email protected]. We are committed to responding to inquiries within two business days.