Refund Policy

Refund Policy 

At Pentagram Advisory Pty Ltd, we are committed to providing high-quality online courses and ensuring customer satisfaction. If you are not satisfied with your purchase, please review our refund policy below: 

1. Eligibility for Refunds 

Refunds may be requested within 14 days of purchase if less than 10% of the course content has been accessed. Accessing content includes opening lessons, viewing videos, or downloading materials. Refunds will not be provided after 14 days from the date of purchase, except in cases of major failure as described under Australian Consumer Law. 

2. Major Failures 

In accordance with Australian Consumer Law, you are entitled to a refund or replacement if the course has a major failure. A major failure includes, but is not limited to: 

• The course content being significantly different from what was advertised. 

• The course not being fit for the intended or advertised purpose. 

• The course being unusable or inaccessible for reasons within our control. 

3. How to Request a Refund 

To request a refund, please contact us at [email protected] with your order details, including the order number, date of purchase, and the reason for your refund request. 

4. Processing Time 

Refunds will be processed within 7 business days of approval. The refund will be issued to the original payment method used during the purchase. Any transaction fees incurred may be deducted from the final refund amount, and you will be informed of this at the time of refund. 

5. Exclusions 

Refunds will not be provided for any course where more than 10% of the content has been accessed. Refund requests must be made within 14 days of purchase, except in cases of major failure as defined under Australian Consumer Law.

Courses purchased during a sale or with a discount code may have specific refund terms outlined at the time of purchase.

No refunds, extensions, credits, or transfers will be granted if a user fails to complete a course within 12 months of purchase or activation. Course access will automatically expire after this period.

6. Partial Refunds 

Partial refunds may be offered at our discretion if only part of the course content has been accessed and the request is made within the eligible refund period. 

7. Non-Refundable Items 

Any downloadable materials or bonus content provided with the course that have been accessed or downloaded are non-refundable. 

8. Contact Information 

For any questions or concerns regarding this refund policy, please contact us at [email protected]. We are committed to responding to inquiries within two business days. 

9. Discontinuation of Services

Pentagram Advisory Pty Ltd reserves the right to discontinue its eLearning services at any time.  If services are discontinued, no refunds or credits will be issued for unused access.

A 60-day notice will be provided before service discontinuation to allow enrolled users to complete their courses.  Pentagram Advisory Pty Ltd may, at its discretion, provide users with access to course materials and artefacts to support their learning.

Last updated: 13 March 2025