Refund Policy
Refund Policy
At Pentagram Advisory Pty Ltd, we are committed to providing high-quality online courses and ensuring customer satisfaction. If you are not satisfied with your purchase, please review our refund policy below:
1. Eligibility for Refunds
Refunds may be requested within 14 days of purchase if less than 10% of the course content has been accessed. Accessing content includes opening lessons, viewing videos, or downloading materials. Refunds will not be provided after 14 days from the date of purchase, except in cases of major failure as described under Australian Consumer Law.
2. Major Failures
In accordance with Australian Consumer Law, you are entitled to a refund or replacement if the course has a major failure. A major failure includes, but is not limited to:
- The course content being significantly different from what was advertised.
- The course not being fit for the intended or advertised purpose.
- The course being unusable or inaccessible for reasons within our control.Â
3. How to Request a Refund
To request a refund, please contact us at [email protected] with your order details, including the order number, date of purchase, and the reason for your refund request.
4. Processing Time
Refunds will be processed within 7 business days of approval. The refund will be issued to the original payment method used during the purchase. Any transaction fees incurred may be deducted from the final refund amount, and you will be informed of this at the time of refund.
5. Exclusions
Refunds will not be provided for any course where more than 10% of the content has been accessed. Refunds will not be granted if the request is made after 14 days from the date of purchase, except in cases of major failure. Courses purchased during a sale or with a discount code may have specific refund terms, as stated during the purchase.
6. Partial Refunds
Partial refunds may be offered at our discretion if only part of the course content has been accessed and the request is made within the eligible refund period.
7. Non-Refundable Items
Any downloadable materials or bonus content provided with the course that have been accessed or downloaded are non-refundable.
8. Contact Information
For any questions or concerns regarding this refund policy, please contact us at [email protected]. We are committed to responding to inquiries within two business days.